CUSTOMER SUPPORT
Your Support Team
When’s the last time you called customer service? How long did you wait until you could finally speak to a person? That doesn’t happen here at Dove Tree. We know that time is money, and you can’t waste a lot of time trying to get answers to your problems. That’s we always answer our phones. Call us, and you’ll talk to a live person, not a machine. Guaranteed.
No matter the question — related to software, hardware or any other problem in your facility — we’re here to help. Our advanced client support technology and detailed record keeping helps us provide you with this next level of support. If we can’t answer your non-software related questions, we will direct you to the right person to contact.
We offer several software support plans that fit your business needs. Depending on your support plan, you can contact us at any of the following times:
- 5am to 5pm
- 8am to 8pm
- 24/7
Live Support from the Start
You will receive up to 24 cumulative hours of free round-the-clock technical support during the first five days after we install your software.
Remote Support
Have a software problem that needs to be fixed immediately? There’s no need for us to come to your warehouse. We can diagnose and resolve certain technical issues by accessing your computer system remotely. No need to worry about security either: We use highly secure connections that keeps your company’s data safe.