CUSTOMER SUPPORT

Your Support Team

When’s the last time you called customer service? How long did you wait until you could finally speak to a person? That doesn’t happen here at Dove Tree. We know that time is money, and you can’t waste a lot of time trying to get answers to your problems. That’s we always answer our phones. Call us, and you’ll talk to a live person, not a machine. Guaranteed.

No matter the question — related to software, hardware or any other problem in your facility — we’re here to help. Our advanced client support technology and detailed record keeping helps us provide you with this next level of support. If we can’t answer your non-software related questions, we will direct you to the right person to contact.

We offer several software support plans that fit your business needs. Depending on your support plan, you can contact us at any of the following times:

5am to 5pm
8am to 8pm
24/7

Live Support from the Start

You will receive up to 24 cumulative hours of free round-the-clock technical support during the first five days after we install your software.

Remote Support

Have a software problem that needs to be fixed immediately? There’s no need for us to come to your warehouse. We can diagnose and resolve certain technical issues by accessing your computer system remotely. No need to worry about security either: We use highly secure connections that keeps your company’s data safe.

Contact Us to Schedule a Consultation

Is your current WCS software no longer working for you? Are you tired of one-size-fits-all software packages? Do you want your business to be more efficient? Dove Tree software can streamline your business’s operation with software solutions that work for you. Find out more by contacting us today.

WHAT PEOPLE ARE SAYING

Dove Tree has been an excellent, trustworthy business partner over the years, collaborating with us to build out our own unique WMS system and working in concert with us to streamline processes. We have leveraged their industry and technical expertise in conjunction with our excellent in-house operational and technical skills to the mutual benefit of our organizations.

- Bonnie K. Walker, Software Development Manager

VIEW TESTIMONIALS

Dove Tree Canyon provides a rare combination of a terrific product with a truly flexible, customer-driven experience. The Dove Tree team is outstanding, and it has and continues to be a pleasure to work with them.

- Jonathan Lazarus, V.P. of Operations, Kravet Inc.

VIEW TESTIMONIALS

Due to the outstanding software product Dove Tree sold us, we have really had no need to request support in over a year. I would like to terminate this software support moving forward. Thank you and regards.

- Todd Young, Intel Corporation, Sort Test Technology Development

VIEW TESTIMONIALS

Dove Tree’s WCS integration with our Manhattan WMS and conveyor system was seamless and very flexible. The frontend application’s ease of use allowed our employees’ to be productive faster with minimized training time.

- Jeff Nalley, WMS Manager, Petra Industries, LLC

VIEW TESTIMONIALS